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Refund Policy

When a refund applies, how it is processed, and who does the processing.

Last updated 12 August 2026

Every refund on this site is reviewed and issued by a person. Nothing here is automatic: no button on our side sends money back on its own, and no refund is triggered by a status changing. If you are owed money, someone reads your case and issues it.

That is slower than an automated system and we would rather say so than promise a speed we do not have.

Cancelling before dispatch

You can ask us to cancel an order at any time before it has been dispatched. Get in touch and we will cancel it. When we do:

• The items go back into stock immediately.
• Any digital access the order granted is withdrawn.
• If you had already paid, we start a refund by hand.

Once an order has been handed to the delivery service it can no longer be cancelled — from that point it is a return.

Returns after delivery

If something arrives damaged, wrong, or not as described, tell us. We will look at it with you and, if a return is right, we record the return, take the items back into stock, and issue a refund by hand.

We have not fixed a standard returns window. Rather than publish a number the business has not agreed, we ask you to contact us and we will deal with your case on what actually happened. If a fixed window is set later, this page will state it.

How the money comes back

A refund is issued to the method you paid with, through Razorpay. Once we have issued it, how long it takes to appear is decided by your bank or card issuer, not by us — we cannot speed that part up and will not pretend to.

We will tell you when the refund has been issued from our side, so you know what you are waiting for and who to ask.

Free things

Ebooks in the Library and every course on Learn are free. There is nothing to refund on them, because nothing was charged.

Programmes

A paid programme begins once your payment clears, and its day-by-day content unlocks from that date. If you want to withdraw from a programme, contact us — these are looked at individually, because how much of it you have already received matters.

What we cannot refund

• An order that has been delivered and is exactly what was ordered, in the condition it was described.
• Anything damaged after delivery.

If you disagree with a decision, say so. A person made it, and a person can look again.